Service terms
Read what an estimate includes, how a booking is confirmed and what to expect before your cleaning visit.
Estimates and confirmed bookings
An online estimate or callback request does not confirm a booking. Before booking, we confirm your address, date, cleaning tasks, estimated working time, price, taxes and any extras with you. We also check whether we can serve your address on the date you want; a location listed on this website does not guarantee an appointment.
What is included and how pricing works
Regular, deep, move-in or move-out, and post-renovation cleaning cover different tasks. Compare the service checklists and prices to choose what you need. Rates are in Canadian dollars for each cleaner’s working hour. The estimate is based on the home layout you select; larger or unusual layouts need individual confirmation. Carpet, upholstery, moving and repair work are quoted separately.
Recurring visits
Recurring discounts apply to regular cleaning, not to the labour rate for a first deep or moving clean. Weekly means every week, bi-weekly means every two weeks and monthly means once per calendar month. Choosing a frequency expresses your preference; it does not create a subscription or confirm future appointments. Confirm the actual dates with the team.
Our cleaning satisfaction promise
Not satisfied? We’ll re-clean or refund you. No conditions. Contact us anytime.
For cleaning services, there is no 24-hour complaint deadline, and our re-clean promise is not limited by staff availability. A quote still needs to be confirmed before an appointment is booked. Moving, repair and other non-cleaning services have their own agreed terms.
Before we arrive
Provide safe, timely access to the agreed rooms. Tell us about delicate surfaces, existing damage, unstable fixtures, pets and any building-entry or parking requirements. Secure valuables and identify items you do not want handled. Surface condition affects what ordinary cleaning can achieve; discuss permanent marks, damaged finishes or specialist work before booking.
Safety and specialist work
Hazardous work, biohazard cleanup, pest-infested environments, unsafe lifting and mould remediation are not ordinary home-cleaning tasks. We may decline work where the environment is unsafe. Removing an ordinary bathroom surface mark is not a promise to remediate a building-level mould problem.
Rescheduling and cancellation
Please contact us at least 24 hours before your appointment to cancel or reschedule, and include the booking name and service date. With less than 24 hours’ notice, the CA$20 deposit is non-refundable. This cancellation and rescheduling policy does not limit our re-clean or refund promise if you are unhappy with the cleaning. Submitting an enquiry does not charge a deposit or confirm a booking.
Payments and property concerns
We accept credit cards and Apple Pay. An electronic receipt or invoice is sent automatically after payment. The online enquiry does not charge a card. One-time cleaning has a minimum of 3 cleaner-hours; recurring cleaning has a minimum of 2 cleaner-hours. Cleaner-hours are the combined working time of all cleaners, so two cleaners working 1.5 hours each equals 3 cleaner-hours. Tell us about any damage or other concern so it can be reviewed. Nothing on this page limits rights provided by applicable law.
Using this website
You do not need a customer login, account, shopping cart or checkout to request an estimate. Do not disrupt the website, access data without permission or use its content without the necessary rights. Links to other websites are subject to those websites’ own terms and privacy practices.
Questions and updates
Contact MintHome at info@mintcanada.one about these terms or a problem with a service. Our contact pages list the Toronto and Vancouver teams. Our privacy and cookies policies explain how information is handled. Any material changes to these terms should be published on these pages.