Questions about home cleaning

If your home is kept fairly tidy and you'd like help with the kitchen, bathrooms, floors and dusting, regular cleaning is usually a good fit. If it's been a while since a thorough clean and there's noticeable grease, limescale or built-up dust, consider a deep clean. Not sure? Tell us what needs attention and we can help you choose.

Regular cleaning covers kitchens, bathrooms, bedrooms and living spaces: wiping counters and accessible surfaces, cleaning sinks and toilets, vacuuming and mopping. Our current checklist also includes the microwave interior, baseboards and dishwashing. Please mention fridge, oven or cupboard interiors separately when booking.

Not necessarily. If your home is already well maintained, you can start with regular cleaning. If there's a noticeable buildup of grime, a deep clean first can make ongoing upkeep more manageable.

Yes. Start with a single visit to see whether the service suits you, then decide if you'd like weekly, every-two-week or monthly cleaning. You don't need to choose an ongoing schedule when you first ask for a quote.

You can request these areas. Mention them separately for regular or deep cleaning; appliance and cupboard interiors are included in the move-in and move-out checklist. Let us know which ones need cleaning, and empty the relevant spaces of food and belongings beforehand.

Tell us your priorities and which rooms can be left out. We'll estimate for the work you need rather than assuming the whole home needs cleaning. The condition of those areas will also affect the time required.

Regular home cleaning includes vacuuming carpets. Deep carpet cleaning, sofa cleaning and mattress cleaning are separate services. If you'd like to arrange them together, list the items when requesting your quote so we can explain the scope and price for each.

The cost depends on the type of cleaning, your home's size, the rooms you'd like cleaned and their current condition. Start with an online estimate to get an idea of the price, then decide whether you'd like us to confirm the details. Floor area alone usually isn't enough to estimate the whole visit accurately.

Our current reference rates for recurring regular cleaning are CA$30 for weekly visits, CA$32 for visits every two weeks and CA$34 for monthly visits, per cleaner-hour. One-time regular cleaning is CA$39 per cleaner-hour. Deep and move-in or move-out cleaning are priced separately. Tax is extra, and the total depends on the number of cleaners and time involved.

That's four cleaner-hours. The hourly rate applies to each cleaner, not the whole team. For example, two cleaners working for two hours each at CA$39 per cleaner-hour would cost CA$156 in labour, before tax and any other agreed charges.

The online estimate is a guide based on the details you enter, not a fixed total. Before booking, we'll confirm the scope, how the visit will be billed and the expected time. Let us know about heavy grease, clutter or extra tasks in advance so the estimate better reflects the work needed.

Applicable taxes are added to the cleaning fee. If any other charges may apply, we'll explain them when providing your quote. Our pricing is 100% transparent: all charges are disclosed upfront, so you don't have to worry about unexpected fees at payment time.

Yes. Tell us your budget and the tasks that matter most when asking for a quote. We'll discuss the scope and expected time so you can see what makes sense within your budget, rather than assuming everything can be completed in one visit.

One-time cleaning has a minimum of 3 cleaner-hours, and recurring cleaning a minimum of 2 cleaner-hours. This is the combined working time of all cleaners: two cleaners working for 1.5 hours each equals 3 cleaner-hours. Each cleaner does not have to work 3 hours. We’ll confirm the arrangement based on the scope and condition of your home.

We accept credit cards and Apple Pay. An electronic receipt or invoice is sent automatically after payment. Submitting an online enquiry does not charge you or confirm a booking.

Not yet. We'll confirm your address, cleaning needs, timing and price with you. Your visit is booked once the arrangements have been agreed. It's fine to ask for a quote without deciding straight away.

Usually not. We'll bring the products and equipment needed for your chosen service, including a vacuum. If you'd prefer us to use a particular product you own, or a surface needs special care, please let us know beforehand.

No. Arrange access in advance and leave a way to reach you on the day. If you're available for a quick walkthrough afterwards, it's a useful chance to point out anything that needs another look. Being away doesn't affect your cleaning satisfaction guarantee.

You don't need to clean before we come. Put away cash, jewellery and important documents, and clear floors and counters where you can. That lets the cleaners spend more time cleaning and less time moving personal belongings.

Yes. Tell us about pets, known allergies and products you'd like us to avoid when booking. On the day, give pets a comfortable place away from the activity. We'll discuss products and arrangements beforehand—an eco-friendly label doesn't mean every product suits every household.

Let us know which room you need for work and when you don't want to be disturbed. We can discuss the order of cleaning in advance. If a room should be left out that day, just tell us.

You can request a preferred cleaner, and we'll check the schedule. Someone who knows your home can get familiar with your preferences, but time off or scheduling changes may mean a different cleaner visits. We can't guarantee the same person every time.

Not without permission. Unless we've agreed otherwise, we leave closed rooms alone and don't open drawers or cupboards to clean inside. Tell us which spaces you'd like cleaned and which belongings should be left untouched.

Please contact us at least 24 hours before your appointment to cancel or reschedule, and include the booking name and service date. With less than 24 hours’ notice, the CA$20 deposit is non-refundable. This cancellation and rescheduling policy does not limit our re-clean or refund promise if you are unhappy with the cleaning.

Please tell us. We'll re-clean or refund you, with no conditions, and you can contact us anytime. If it's convenient, describing the area or sharing a photo helps us understand what needs attention.

Contact us with the item involved, what you've noticed and the service date. If possible, keep photos of the item and the surrounding area. We'll look into what happened and discuss how to address it with you. Please also flag fragile belongings or items needing special care before the visit.

Not always. The material, how long the stain has been there and products used previously all affect the result. Some marks improve without disappearing completely. Describe the stain when asking for a quote and include a photo if you have one, so we can assess it beforehand.