Service terms
Know what your estimate includes and what is confirmed before a visit. These terms reflect the updated MintHome cleaning experience.
Estimates and confirmed bookings
An online estimate or callback request is not a confirmed booking. Before a visit is booked, we confirm the service address, date, scope, reference labour time, price, taxes and any agreed extras with you. Availability depends on the actual address and scheduling; a service-area page does not guarantee an available appointment.
Cleaning scope and pricing
Regular, deep, move-in or move-out, and post-renovation cleaning have different scopes. Use the service comparison and pricing information to choose the work your home needs. Rates are in Canadian dollars per cleaner-hour, not per team-hour. The estimate is a reference based on the selected home layout; larger or unusual layouts require individual confirmation. Carpet, upholstery, moving and repair work are quoted separately.
Recurring visits
Recurring discounts apply to regular cleaning, not to the labour rate for a first deep or moving clean. Weekly means every week, bi-weekly means every two weeks and monthly means once per calendar month. Choosing a frequency expresses your preference; it does not create a subscription or confirm future appointments. Confirm the actual dates with the team.
Our cleaning satisfaction promise
Not satisfied? We’ll re-clean or refund you. No conditions. Contact us anytime.
For cleaning services, this updated promise replaces the old 24-hour complaint deadline and the old wording that limited a re-clean to staff availability. It does not turn an estimate into a confirmed appointment. Moving, repair and other non-cleaning services have separately agreed terms.
Before we arrive
Provide safe, timely access to the agreed rooms. Tell us about delicate surfaces, existing damage, unstable fixtures, pets and any building-entry or parking requirements. Secure valuables and identify items you do not want handled. Surface condition affects what ordinary cleaning can achieve; discuss permanent marks, damaged finishes or specialist work before booking.
Safety and specialist work
Hazardous work, biohazard cleanup, pest-infested environments, unsafe lifting and mould remediation are not ordinary home-cleaning tasks. We may decline work where the environment is unsafe. Removing an ordinary bathroom surface mark is not a promise to remediate a building-level mould problem.
Rescheduling and cancellation
Please contact us at least 24 hours before your appointment to cancel or reschedule, and include the booking name and service date. With less than 24 hours’ notice, the CA$20 deposit is non-refundable. This cancellation and rescheduling policy does not limit our re-clean or refund promise if you are unhappy with the cleaning. Submitting an enquiry does not charge a deposit or confirm a booking.
Payments and property concerns
We accept credit cards and Apple Pay. An electronic receipt or invoice is sent automatically after payment. The online enquiry does not charge a card. One-time cleaning has a minimum of 3 cleaner-hours; recurring cleaning has a minimum of 2 cleaner-hours. Cleaner-hours are the combined working time of all cleaners, so two cleaners working 1.5 hours each equals 3 cleaner-hours. Tell us about any damage or other concern so it can be reviewed. Nothing on this page limits rights provided by applicable law.
Using this website
You do not need a customer login, account, shopping cart or checkout to request an estimate. Do not disrupt the website, access data without permission or use its content without the necessary rights. Links to other websites are subject to those websites’ own terms and privacy practices.
Questions and updates
Contact MintHome at info@mintcanada.one about these terms or a service concern. Our contact pages list the Toronto and Vancouver teams. The privacy and cookies pages explain the rebuilt website’s information-handling approach. Material changes should be reflected in the published version of these pages.